1. Improve Fairness: The primary goal is to enhance the app's grading system, ensuring that all drivers receive fair evaluations based on objective criteria.
2. Enhance User Experience: The app aims to provide a seamless and user-friendly experience for both judges and drivers, fostering engagement and satisfaction.
3. Increase Judge Retention: By providing judges with incentives and recognition, the app aims to retain skilled evaluators for consistent and high-quality assessments.
4. Foster a community: The app seeks to cultivate a supportive and collaborative environment among drivers, encouraging healthy competition and growth.
I created flows for all personas to ensure a user-centered and inclusive design approach for the app. Each persona, including the Judge, Group Judge, and Category Judge, has unique roles and responsibilities within the formula grading process. By mapping out their specific interactions and user journeys, I could identify and address their distinct needs and pain points.
Understanding the various scenarios and touchpoints for each persona allowed me to design tailored experiences that catered to their requirements. Through the creation of user journey maps and wireframes, I visualized the flow of interactions, ensuring a seamless and intuitive experience for all users.